Frequently Asked Questions
Everything you need to know about building and maintaining your home.
What is the lead time for tool and hardware orders?
Most in-stock items are processed within 2-3 business days. Specialty timber framing tools or custom kits may require 1-2 weeks for fulfillment depending on artisan availability.
Do you offer international shipping for your products?
Yes, we ship our tools and educational materials worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and package weight.
Can I return a product if it doesn't meet my expectations?
We accept returns on unused tools and hardware within 30 days of purchase. Please note that digital products, class registrations, and custom-cut timber are non-refundable.
Are your hand tools covered by a warranty?
We curate high-quality tools from trusted manufacturers. Most items carry a limited lifetime warranty against manufacturing defects; however, normal wear from heavy timber framing use is not covered.
How do I access digital course materials after purchase?
Upon completing your purchase, you will receive an automated email with unique login credentials to our student portal, where all video lessons and PDF guides are hosted.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your credit card and personal data are protected throughout the transaction.